Terms & Conditions
Last updated: August 22, 2026
1. Agreement to These Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Lumora ("Lumora," "we," "us," or "our") governing your access to and use of the website located at lumora-live.com, including all content, functionality, and services offered on or through it (collectively, the "Site"), and any purchase of products through the Site.
BY ACCESSING THE SITE, CREATING AN ACCOUNT, OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER SET FORTH IN SECTION 18. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SITE OR PLACE AN ORDER.
These Terms incorporate by reference our Privacy Policy, Shipping Policy, Refund Policy, and Cookie Policy, each of which forms an integral part of this agreement.
2. Eligibility
You represent and warrant that you are at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, and that you have the legal capacity to enter into a binding contract. If you are using the Site on behalf of an entity, you represent that you have authority to bind that entity to these Terms.
We do not knowingly sell products to, or collect information from, individuals under the age of thirteen (13).
3. Modification of These Terms
We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. Revised Terms take effect upon posting to the Site, and the "Last updated" date will be revised accordingly. Your continued use of the Site following the posting of revised Terms constitutes your acceptance of those revisions. The Terms in effect at the time you place an order will govern that order.
4. Accounts and Account Security
You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information and to keep it updated. You are solely responsible for safeguarding your account credentials and for all activity occurring under your account, whether or not authorized by you. You agree to notify us promptly at support@lumora-live.com of any unauthorized use.
We reserve the right to suspend or terminate any account, refuse service, or cancel any order, at our sole discretion and without prior notice, including where we suspect fraudulent, abusive, or unlawful activity.
5. Products, Descriptions, and Availability
5.1 Availability. All products are offered subject to availability. We reserve the right to limit quantities, to discontinue any product, and to refuse or cancel any order for any reason, including suspected error, fraud, or resale intent.
5.2 Descriptions and Imagery. Product descriptions, specifications, photographs, dimensions, weights, and other product information published on the Site are provided in substantial part by our manufacturers, distributors, and supply partners. While we take reasonable steps to present such information accurately, we do not warrant that product information is accurate, complete, reliable, current, or error-free. Product packaging, labeling, formulation, and appearance may be updated by the manufacturer without notice and may differ from the imagery displayed. Colors may vary due to display calibration and photographic conditions.
5.3 No Suitability Warranty. Products are offered for general consumer use. We make no representation that any product is suitable for any particular purpose, condition, or individual. Where a product is intended for topical or personal application, you are solely responsible for reviewing the ingredient information supplied with the product and for determining its suitability for you, including by conducting a patch test where appropriate. Nothing on the Site constitutes medical, dermatological, nutritional, or professional advice, and no statement on the Site has been evaluated by any regulatory authority. Consult a qualified professional before use if you have a known sensitivity, allergy, or medical condition.
6. Pricing, Taxes, and Payment
6.1 Currency and Pricing. All prices are stated in United States Dollars (USD) and are exclusive of shipping charges, taxes, duties, and other fees unless expressly stated otherwise. Prices are subject to change without notice.
6.2 Pricing Errors. In the event a product is listed at an incorrect price due to typographical, clerical, technical, or supplier data error, we reserve the right to refuse or cancel any order placed at that price, whether or not the order has been confirmed and whether or not payment has been processed. Where payment has been captured, we will issue a full refund of the amount charged.
6.3 Taxes and Duties. You are responsible for all applicable sales, use, value-added, excise, import, and similar taxes, and for all customs duties, tariffs, brokerage fees, and import charges assessed by any authority. Such amounts are not included in the product price or shipping charge unless expressly stated at checkout. Refusal to pay assessed duties may result in the shipment being returned or destroyed, and we shall bear no liability for such outcome.
6.4 Payment Authorization. By submitting payment information, you represent that you are authorized to use the designated payment method and you authorize us and our payment processors to charge the full order amount, including shipping and applicable taxes, to that method. All payments are processed by third-party payment processors, and your use of those services is subject to their respective terms. We do not store complete payment card data.
7. Orders and Order Acceptance
Your submission of an order constitutes an offer to purchase, not a binding contract. An order confirmation email acknowledges receipt of your order and does not constitute acceptance. A binding contract of sale is formed only when we dispatch the product or expressly confirm acceptance in writing. We reserve the right to accept an order in whole or in part.
8. Shipping, Fulfillment, and Delivery
8.1 Fulfillment. Orders are fulfilled and shipped by our manufacturers, distributors, and fulfillment partners, who may dispatch products directly to the delivery address you provide. Products may ship from multiple locations, and items within a single order may arrive separately and at different times. Carrier selection and routing are determined at our discretion or that of our fulfillment partners.
8.2 DELIVERY TIMEFRAMES. Total estimated delivery time consists of an order processing period, during which the order is prepared for dispatch, and a transit period, which begins on dispatch.
The estimated processing and transit times applicable to your order are stated on the relevant product page and again at checkout before you complete your purchase, and are set out in our Shipping Policy. Estimated timeframes vary by product, by fulfillment location, and by the shipping method selected, and you should review them for the specific items in your order.
All delivery timeframes are estimates only and are not guaranteed. Timeframes are stated in business days and exclude weekends and public holidays. Estimates do not account for delays arising from customs or regulatory clearance, carrier disruption or capacity constraints, incorrect or incomplete address information, recipient unavailability, adverse weather, supplier or inventory delay, or any other cause beyond our reasonable control.
8.3 DELAYED SHIPMENT AND YOUR RIGHT TO A REFUND. If we are unable to dispatch your order within the stated processing time, we will notify you by email and offer you the choice of consenting to the delay or cancelling your order for a full refund. If we cannot dispatch within thirty (30) days of your order and you have not consented to a further delay, you are entitled to cancel and receive a full refund of the amount paid. To exercise this right, contact support@lumora-live.com.
8.4 Title and Risk of Loss. Title and risk of loss for all products pass to you upon our delivery of the products to the carrier. Claims for loss or damage in transit must be submitted to us at support@lumora-live.com within seven (7) days of the carrier's recorded delivery date, or within thirty (30) days of dispatch where no delivery is recorded, and are subject to the carrier's claims process.
8.5 Address Accuracy. You are solely responsible for the accuracy and completeness of the shipping address and contact information you provide. We are not liable for non-delivery, misdelivery, loss, or additional charges resulting from inaccurate, incomplete, or undeliverable address information, and orders so affected are not eligible for refund or replacement.
8.6 Unclaimed and Refused Shipments. Shipments refused by the recipient or returned as unclaimed may be subject to deduction of outbound and return shipping costs from any refund issued.
9. Returns, Refunds, and Cancellations
9.1 Return Window. Eligible products may be returned within the return period stated in our Refund Policy, calculated from the delivery date, provided they are unused, unworn, unopened where applicable, and in their original packaging with all tags, seals, and accessories intact. The applicable return period is published in our Refund Policy and may vary by product category.
9.2 Return Authorization Required. All returns require prior written return authorization from us. Returns shipped without authorization may be refused or may not be eligible for refund. Request authorization at support@lumora-live.com.
9.3 Return Shipping Costs. Responsibility for return shipping costs is allocated as set out in our Refund Policy. In all cases, where the product delivered was defective, damaged in transit, or materially different from the product ordered, we will bear the reasonable cost of return.
9.4 Non-Returnable Items. For reasons of hygiene and safety, the following are not eligible for return once opened, unsealed, or used: cosmetics, skincare, haircare, and other personal care products; intimate apparel; earrings and other pierced-body jewelry; food and consumable products; and any item marked "final sale" or "non-returnable" at the time of purchase. Gift cards and digital items are non-refundable.
9.5 Refunds. Approved refunds are issued to the original payment method within a reasonable period following our receipt and inspection of the returned product. Original shipping charges are non-refundable except where the return arises from a defective, damaged, or incorrect product. We reserve the right to refuse a refund, or to issue a partial refund, where a returned product shows evidence of use, damage, alteration, or missing components.
9.6 Order Cancellation by You. You may request cancellation of an order prior to dispatch by contacting support@lumora-live.com. Once an order has been dispatched, it cannot be cancelled and must be handled as a return under this Section 9.
9.7 Order Cancellation by Us. We may cancel any order, in whole or in part, at any time prior to dispatch, and will refund amounts paid for cancelled items.
Where this Section conflicts with our Refund Policy, the Refund Policy governs.
10. Intellectual Property
The Site and all content, features, and functionality on it, including text, graphics, logos, icons, images, audio, video, layout, design, compilation, and software, are owned by Lumora or its licensors and are protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.
The "Lumora" name and logo are our trademarks. Nothing in these Terms grants you any right or license to use them. Third-party trademarks, product names, and brand names appearing on the Site are the property of their respective owners and are used for identification purposes only; their appearance does not imply affiliation with, sponsorship by, or endorsement by those owners.
You may not reproduce, distribute, modify, publicly display, create derivative works from, frame, scrape, data-mine, or commercially exploit any portion of the Site without our prior written consent.
11. Customer Submissions and Reviews
By submitting any review, comment, photograph, or other content to the Site ("Submission"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable, non-exclusive license to use, reproduce, adapt, publish, translate, distribute, and display that Submission in any medium and for any purpose, including marketing, without attribution or compensation to you.
You represent that each Submission is your original work, is accurate, and does not infringe any third-party right or violate any law. We may, but are not obligated to, monitor, edit, or remove any Submission at our sole discretion. We do not endorse and assume no responsibility for any Submission.
12. Prohibited Uses
You agree not to use the Site: for any unlawful purpose; to purchase products for resale without our written authorization; to submit false, fraudulent, or misleading information; to circumvent any security, access control, or rate limiting measure; to introduce any virus, malware, or harmful code; to engage in automated data collection including scraping, crawling, or harvesting; to interfere with the proper operation of the Site; to impersonate any person or entity; or to infringe the rights of any third party.
We reserve the right to terminate your access and pursue all available legal remedies for any violation of this Section.
13. Third-Party Websites and Content
The Site may contain links to third-party websites, services, or resources. Such links are provided for convenience only. We do not control, endorse, or assume responsibility for any third-party website, its content, its privacy practices, or any transaction you conduct with it. Your dealings with third parties are solely between you and that party.
14. Force Majeure
We shall not be liable for any failure or delay in performance arising from any cause beyond our reasonable control, including acts of God, natural disaster, epidemic or pandemic, war, terrorism, civil unrest, labor dispute, governmental action, embargo, sanction, port or customs delay, carrier failure, supplier failure, shortage of materials, utility or telecommunications failure, cyberattack, or internet service interruption.
15. DISCLAIMER OF WARRANTIES
THE SITE AND ALL PRODUCTS, CONTENT, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SITE OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS; OR THAT ANY PRODUCT, INFORMATION, OR RESULT OBTAINED THROUGH THE SITE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT SUCH LAW APPLIES TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
16. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUMORA, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, FULFILLMENT PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THE SITE, ANY PRODUCT, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE, ANY PRODUCT, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. TO THE EXTENT SUCH LAW APPLIES TO YOU, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION.
17. Indemnification
You agree to indemnify, defend, and hold harmless Lumora and its owners, officers, employees, agents, suppliers, and fulfillment partners from and against any claim, demand, action, liability, loss, damage, cost, or expense, including reasonable attorneys' fees, arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or the rights of any third party; (c) your Submissions; (d) your misuse of any product, including use contrary to manufacturer instructions or warnings; or (e) your use of the Site.
18. DISPUTE RESOLUTION — BINDING ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
18.1 Informal Resolution First. Before initiating any arbitration or legal proceeding, you agree to first contact us at support@lumora-live.com with a written description of your claim and to engage in good-faith efforts to resolve it informally for a period of sixty (60) days.
18.2 Agreement to Arbitrate. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product, including questions of arbitrability, shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, rather than in court. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction.
18.3 CLASS ACTION WAIVER. YOU AND LUMORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU AND LUMORA WAIVE ANY RIGHT TO A JURY TRIAL.
18.4 Exceptions. Either party may bring an individual action in small claims court for claims within that court's jurisdiction. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights.
18.5 Right to Opt Out. You may reject this arbitration agreement by sending written notice to support@lumora-live.com within thirty (30) days of first accepting these Terms, stating your name, address, and an unambiguous statement that you decline arbitration. Opting out of arbitration does not affect any other provision of these Terms.
18.6 Time Limitation. Any claim arising out of or related to these Terms, the Site, or any product must be brought within one (1) year after the claim arises, or it is permanently barred, to the fullest extent permitted by applicable law.
18.7 Severability of this Section. If Section 18.3 is found unenforceable as to a particular claim or remedy, that claim or remedy shall be severed and brought in a court of competent jurisdiction, and the remainder of this Section 18 shall remain in full force.
19. Governing Law and Venue
These Terms and any dispute arising out of or related to them, the Site, or any product shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 18, you and Lumora consent to the exclusive personal jurisdiction and venue of the state and federal courts located in the State of Delaware for any action not subject to arbitration.
20. Electronic Communications and Notices
You consent to receive communications from us electronically, including by email and by posting to the Site, and you agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
Notices to us must be sent to support@lumora-live.com. Notices to you will be sent to the email address associated with your order or account.
21. General Provisions
21.1 Entire Agreement. These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and us regarding the Site and any purchase, and supersede all prior or contemporaneous understandings, whether written or oral.
21.2 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to render it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.
21.3 No Waiver. Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision. No waiver is effective unless made in writing and signed by us.
21.4 Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms, in whole or in part, without restriction or notice, including in connection with any merger, acquisition, reorganization, or sale of assets.
21.5 No Third-Party Beneficiaries. Except as expressly stated, these Terms confer no rights on any person other than you and us.
21.6 Survival. Sections 10, 11, 15, 16, 17, 18, 19, and 21 survive any termination or expiration of these Terms.
21.7 Headings. Section headings are for convenience only and do not affect interpretation.
21.8 Language. These Terms are drafted in the English language, which shall be the controlling language for all purposes. Any translation is provided for convenience only.
22. Contact
Questions about these Terms should be directed to:
Lumora Email: support@lumora-live.com Web: lumora-live.com