Q: How long will my order take to arrive?

A: Orders are processed in 1 to 3 business days, and transit takes 7 to 15 business days after dispatch. Total estimated delivery is 8 to 18 business days. You will receive a tracking number by email as soon as your order ships.

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Q: How much does shipping cost?

A: Shipping is free on all U.S. orders, with no minimum order value. There is no surprise charge at checkout.

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Q: Where do you ship?

A: We ship anywhere in the United States, including Alaska, Hawaii, and U.S. territories. We do not currently ship outside the U.S. Some items cannot be delivered to PO boxes.

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Q: Can I return something?

A: Yes. You have 30 days from delivery to request a return, as long as the item is unused and in its original packaging. Email support@lumora-live.com to start. Return shipping is the customer's responsibility, except when an item arrives damaged, defective, or incorrect, in which case we cover it.

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Q: What if my order arrives damaged or is the wrong item?

A: Email support@lumora-live.com within 7 days of delivery with photos of the item and its packaging. We will replace it or refund you, whichever you prefer, and in most cases we will not ask you to ship it back.

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Q: Where do orders ship from?

A: Orders are shipped directly by our manufacturers and fulfillment partners, some of which are located outside the United States. Items in one order may ship from different locations and arrive separately, at no extra cost to you.

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Q: Will I have to pay customs or import fees?

A: Because some items ship from outside the United States, import duties or fees may occasionally be assessed by U.S. authorities. Where that happens, they are the recipient's responsibility and are not included in the product price.